Return policy
Return and Refund policy:
1. The return request must be raised with us within 10 days from the date you receive your order. (except those mentioned in point ‘6’ below).
2. To exercise the right to return, you may notify us by selecting return option on My Order section on website, reach out to us on +91-7583896939 or reach out to our customer care at customercare@tcnsclothing.com
3. While raising a return request, you will need to send/upload clear pictures of the garment and the price tag for the return request to be validated.
4. We reserve the right to not accept return of products which (i) are being returned after use, or (ii) are damaged (except where the return is on account of damaged goods having been delivered to you). While rejecting a return, we also take in consideration the garment pictures and videos of the packaging of the shipment.
5. Categories like Cosmetics (Lipsticks, Nailpaints, Compacts,Eye Crayons, Kajals, Eye Shadow Palettes etc) and Jewellery (Earrings, Necklace etc) are not eligible for return.
6. Your right to return the product shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession.
7. Items must be in their original condition and include all tags/labels. If you no longer have the original packaging, you can return your order in any other packaging, as long as it is properly sealed to prevent the items from getting lost.
8. Once you have made the return request and duly approved, a carrier will pick up your package from the address of delivery only within 48-72 working hours. If the carrier has failed to collect your order, reach out on +91-7583896939 or reach out to our customer care at customercare@tcnsclothing.com.
9. Please note it is not possible to return items from different orders together. Therefore, you will have to request a return for each order and send them separately.
10. Please ensure that only the original brand product is handed over to the logistics partner, we will not be responsible in case any wrong/different brand product is given.
11. Please note return will be processed once the goods arrive at our premises and undergoes the required quality check. Once completed, you will receive a communication with the details of the return.
12. If the purchased product fails in the quality check, the refund procedure will not be further initiated. Also, please note that there will be no possibility of sending back the wrong, defective, incomplete and other brand garments post the shipment gets rejected at the warehouse.
13. The refund will be issued to the original payment method used during the purchase. However, if you have selected Cash on Delivery upon the original sale, the refund will be made to the bank details filled by you while placing return request or on the bank detail link sent. Please note, brand is not liable for any errors while submitting the bank details.
14. Once the refund has been made, we will send you a communication with UTR. If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.
15. Brand will not be liable to reissue/refund any used promotional voucher (Gift Voucher & Discounted or any other offer voucher).
16. In exceptional cases we might ask you to Self-Send the shipment as our delivery partners might not be serviceable on that pincode momentarily. In such cases, you will need to submit the courier bill to avail a maximum amount of INR 160 will be refunded for each shipment.