Our Simple 15-day Exchange Policy
Clause I: In case you want to exchange product – you can simply exchange the product with us, in an unused condition with Intact Tags & original Invoice, within 15 days of its receipt under NO QUESTIONS ASKED policy. The policy provides customers with freedom to exchange, goods in unused condition without assigning any reason behind the exchange.
Please note: Shipping cost (from our place to customer’s address and from customer’s address to our place) of goods returned under the above stated clause shall be borne by W for Woman.
W will not charge anything for reverse pickup from customer. W can do reverse pick up from all deliverable PINCODES and usually take 40 to 168 working hours to reverse pickup. In case the product is being sent to our Logistics partners, Delhivery, it should be unused and should be sent back along with original packing to the below given address:
Clause III: This policy is applicable only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.
Clause IV: Goods returned due to any manufacturing defect such as Colour bleeding, pleading, shall be governed by the applicable warranty & guaranty as provided by TCNS Clothing Co. Pvt. Ltd.
Please note: Shipping cost (from our place to customer’s address and from customer’s address to our place) of the goods returned under clause IV, on account of any manufacturing defect, shall be borne by W for Woman.
- If the return is due to an error on our part (incorrect item sent, damaged/defective product), the customer has the option of Exchange/Refunding the product.
- The customer can also choose to return the product at the nearest W store. However, as we are bearing the cost of return couriers, we would request the return of the product to the Delhivery warehouse.
- In case of a Manufacturing defect for which the customer visits the W store, the Store manager will be informing the head office and a refund/exchange for the product can be undertaken after proper approval.
Clause V: This policy is applicable for product purchase from wforwoman.com only. For store exchange policy please get in touch with our store executive.
Exchange can be made in the following ways:
- Should you wish to exchange all or a part of your order, you need to let us know within 3 working days from the date of receiving your parcel. You can write to us firstname.lastname@example.org
- Once approved as an eligible return, we will send the exchanged merchandise through courier. If however the return is found ineligible for exchange, we will courier the same back to you.
- In either scenarios your return issue will be closed within 30 days of our receiving of the return package from you.